Blogging is bacon to search engines. They can’t resist blogs – which also can encourage customer loyalty and retention. But do not blog unless you can convert readers into customers
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customer service
How your blog is going to build your business
by Carl Natale on January 24, 2011
Fight bad reviews with content
by Carl Natale on December 3, 2010
There is a family-owned business in Portland that I love. The service is good. They have the best quality products. I can’t find anything like it in Maine. Not everyone agrees. Someone has a beef with them. And this anonymous person wrote about it in a strange place on the Internet. Not in a blog. [...]
Tagged as: Blogging, customer reviews, customer service, Social Media
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Action is an important part of interaction
by Carl Natale on November 20, 2010
Sorry but I didn’t write this Friday like I promised. But after writing the blog entry about Bob O’Brien’s presentation at Social Media Breakfast, I had another writing commitment and a chauffering commitment to a teenager. But enough about me. You want to learn what Rob Hatch, COO at Human Business Works, had to say [...]
Tagged as: #smbme, customer service, filter, Human Business Works, Rob Hatch, Social Media
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