customer service

How your blog is going to build your business

by Carl Natale on January 24, 2011

Blogging is bacon to search engines. They can’t resist blogs – which also can encourage customer loyalty and retention. But do not blog unless you can convert readers into customers

Fight bad reviews with content

by Carl Natale on December 3, 2010

There is a family-owned business in Portland that I love. The service is good. They have the best quality products. I can’t find anything like it in Maine. Not everyone agrees. Someone has a beef with them. And this anonymous person wrote about it in a strange place on the Internet. Not in a blog. […]

Action is an important part of interaction

by Carl Natale on November 20, 2010

Sorry but I didn’t write this Friday like I promised. But after writing the blog entry about Bob O’Brien’s presentation at Social Media Breakfast, I had another writing commitment and a chauffering commitment to a teenager. But enough about me. You want to learn what Rob Hatch, COO at Human Business Works, had to say […]