I was familiar with The Guardian’s report on harassment in its reader comments. Unfortunately I didn’t find it surprising or shocking.


A community for Santas – What could go wrong?

by Carl Natale on December 16, 2010

Even though you have a great idea for a community, it doesn’t mean it’s going to be all holiday spirit. You never know what you’re going to get. It could be the greatest gift to mankind. Or a place for Scrooges to hang out.


Mashable has some great (10) tips for managing communities: Community managers, who come in all shapes and sizes depending on the company and its mission, are often the online face of their companies, and more increasingly, offline as well. They’re the social strategist, community builder, storyteller, marketer, product manager, designer and evangelist rolled all into […]


Is Craigslist doing enough to fight crime?

by Carl Natale on August 10, 2010

Chris Brogan uses his blog today to write about human trafficking on Craigslist. Oh he’s against it. And he supports Craigslist stance against it. For the record I’m against human trafficking and oppression. Just wanted to weigh in on it. I have to say that here because I can’t on Chris’ blog today. He turned […]


7 Lessons on Building a Community

by Carl Natale on July 17, 2010

Pretty good piece on building community: 1. The community is in control 2. Be the best electronic version of yourself 3. Listen more than you talk 4. Keep it really interesting 5. Monitor and contribute daily 6. Don’t let questions or comments go unanswered for more than 24 hours 7. If you don’t genuinely care, […]


How to keep reader comments civil

by Carl Natale on May 29, 2010

NPR has a thoughtful story on trying to keep nasty commens out of newspaper web sites. What’s interesting is that it looks at the psychology of commenting and doesn’t try to lay the blame on anonyminity. I agree that anonymous profiles don’t explain all the ire and negativity. First, there needs to be motivation to […]


Good lessons to learn about managing communities

by Carl Natale on April 22, 2010

I was a community organizer before President Obama made it cool. While he did it to make poor people’s lives better, I was doing it to build page views for online newspapers. Now we know why I never will be president. I must admit that I made a lot of mistakes and had some successes. […]