reader comments

I was familiar with The Guardian’s report on harassment in its reader comments. Unfortunately I didn’t find it surprising or shocking.


A troll by any other name…

by Carl Natale on March 1, 2014

So what makes you think that requiring real identities will clean up reader comments?


Why reader comments aren’t what you want them to be

by Carl Natale on January 6, 2013

I’m thinking the problem is that we expect too much out of reader comment systems. The flaws are inherent in the system. What if journalism used reader conversation systems?   Gawker’s new comment system Will it help or hurt the site’s young writers?


Hello Fox. Welcome to the Henhouse

by Carl Natale on March 11, 2012

Gawker Media must be privy to research that says the first reader to comment on a post is never an idiot or jerk.


Reader Comments: How did all this civil debate happen?

by Carl Natale on February 29, 2012

The Lewiston Sun Journal is proud that they have civility in their reader comments system. Do they really know how they did it?


A community for Santas – What could go wrong?

by Carl Natale on December 16, 2010

Even though you have a great idea for a community, it doesn’t mean it’s going to be all holiday spirit. You never know what you’re going to get. It could be the greatest gift to mankind. Or a place for Scrooges to hang out.


The problem with moderation

by Carl Natale on December 9, 2010

You want scary? Enable reader comments on your web site. That’s right. Let anybody and their mutant cousin write what they want on your web site. You’re going to have to have some control. Approve each and every comment before the world sees it. It’s called moderation: The biggest problem with moderation is that readers […]


Can referees manage reader comments effectively?

by Carl Natale on October 6, 2010

One of my favorite blogs is (PFT). It’s a very comprehensive roundup of what’s going on in the NFL. It’s an example of what aggregators  should being doing. Yes, it relies on linking to mainstream media sites for sources but it also engages in thoughtful analysis. Of course there are sports fans who would […]


How to bring civility to comments

by Carl Natale on September 17, 2010

Reader comments are like the weather. Everyone loves to complain about it. But no one has a clue about how it works. But Howard Owens is one of the pioneers in online news. I’ve been following his thoughts since I began my online career. He has a strong grasp of strategy. So when Howard has […]


Is Craigslist doing enough to fight crime?

by Carl Natale on August 10, 2010

Chris Brogan uses his blog today to write about human trafficking on Craigslist. Oh he’s against it. And he supports Craigslist stance against it. For the record I’m against human trafficking and oppression. Just wanted to weigh in on it. I have to say that here because I can’t on Chris’ blog today. He turned […]